Shipping and returns
What it costs, how long it takes, and what happens if something is not right when it arrives.
Rates and timing
| Method | Cost | Arrives |
|---|---|---|
| Standard, within the United States | Flat rate, shown at checkout | 3 to 7 business days after dispatch |
| Expedited, within the United States | Calculated at checkout | 2 to 3 business days after dispatch |
| Local pickup, Suffolk and the 757 | Free | Arrange with us after ordering |
| Outside the United States | Not currently offered | Contact us and we will see what is possible |
Orders are dispatched within 1 to 2 business days. You get tracking by email as soon as the label is made. Orders placed over a weekend or a holiday go out the next business day.
Thirty days, unworn
Email info@VetKicksClothing.com with your order number and what is wrong. Photos help and usually speed the whole thing up.
Items must come back unworn, unwashed, with tags attached and in the original box where there was one. Shoe boxes count as part of the item, so please do not tape the shipping label to the box itself.
Once it arrives and checks out we refund to the original payment method within 5 business days, or send the replacement, whichever you asked for.
Return shipping is on the buyer unless the item arrived damaged, was described incorrectly, or we sent the wrong thing. In those cases we cover it both ways and we do not argue about it.
Things we cannot take back
- Socks and underwear, once opened. Hygiene, not policy preference.
- Anything sold as final sale, which is always labelled as such on the product page before you buy.
- Purchases made in person at a pop-up, which are final sale unless the item was misdescribed. Try it on at the table, that is what the table is for.
- Items returned worn, washed, altered, or without tags.
Something arrived damaged or not as described? That is on us, not you. Email info@VetKicksClothing.com and we will make it right, including the return postage.